One Home for Internal Culture, Knowledge, and Growth

About project

A web-based employee portal combining internal communications, onboarding, and lightweight training for a distributed B2B services company with hybrid teams across the U.S.

Challenge

A fast-scaling B2B services company with 80+ employees across four states needed to bring order to its internal operations. While growth was strong, foundational processes like onboarding, communication, and knowledge sharing hadn’t kept up.

Key pain points:

• No centralized place for announcements, policies, or reference docs
• Onboarding varied by manager and lacked structure
• HR fielded the same questions weekly across teams
• No learning system to support training or compliance
• Company culture was fragmented across locations and work models

They needed a simple, branded internal platform to unify operations — one that was easier to use than traditional HR software, with a stronger focus on clarity, access, and consistency.

Solution

1. Centralized Employee Portal

We designed a clean, web-based platform that served as a single entry point for employees across all departments and locations.

Key features:

• Company Newsfeed: Updates with Slack notifications
• Document Library: Searchable archive of policies, templates, and forms
• Onboarding Hub: Role-based checklists, welcome materials, and org overviews
• Team Directory: Filterable staff profiles by department, location, and title
• Events Calendar: Internal events, holidays, birthdays, and all-hands meetings

The interface was fully responsive and optimized for both remote and in-office usage.

2. Embedded Microlearning LMS

To streamline knowledge sharing and reduce ramp-up time, we developed a lightweight LMS module embedded directly into the portal.

Sample content included:

• “Welcome to the Company”
• “How We Use Internal Tools”
• “Client Communication Standards”
• “Diversity & Inclusion Basics”

Courses included videos, step-by-step guides, interactive cards, and short quizzes. Managers could assign courses, track completions, and trigger reminders.

3. Why a Custom LMS?

Off-the-shelf options like Trainual and TalentLMS were evaluated but fell short in key areas:

• Overly complex UX for non-technical staff
• Limited integration with internal tools
• Costly per-user licensing
• No alignment with brand tone or structure

A custom LMS gave the company flexibility, brand consistency, and full control over content and reporting.

4. Integrations

The platform was integrated with the company’s existing tools:

• Slack: News alerts, onboarding reminders, course nudges
• Google Workspace: Document linking and calendar sync
• OAuth2 SSO: One-click login via existing credentials
• Internal HR System: Used to automate role-based content delivery and onboarding flows

Project Team

• 1 Project Manager
• 1 UX/UI Designer
• 2 Frontend Developers
• 1 Backend Developer
• 1 QA Engineer
• 1 DevOps Engineer

Tech stack

Impact

Within the first 60 days:

• Over 90% of new hires completed their onboarding checklist within 10 days
• Nearly 75% of employees accessed at least one document or policy through the portal
• 61% completed at least one training module, supported by Slack reminders
• HR support load dropped by ~35% for routine questions
• Internal content engagement via Slack increased by 28%

Business Outcome

The platform gave the company a modern, branded internal hub — improving visibility, accelerating onboarding, and reducing manual HR workload — all without relying on third-party systems or external licensing.